1. Please leave 5 star feedback if you're satisfied with our products and service, we will appreciate it (Item as Described 5 stars, Communication 5 stars, Shipping time 5-stars).
2. If the products you received was damaged or wrong styles, please don't leave any negative feedbacks first, kindly please contact us,we will deal with it and work out the best solutions, Your satisfication is our motion to do better.
Shipping and return policy:
1. We'll generally proceed orders within 24hours once the payment is received.
2. China post ordinary small packet plus and China post registered air mail takes estimated 15-60 days.
3. Recommended shipments: Aliexpress standard shipping--more stable,safer,faster.
4. We also offer express shippings like DHL, UPS, EMS etc, please feel free to contact us if you are urgently in need of it or the quantity is large.
5. We accept returns and refunds within 15 days after order completed, please contact us.
Shipping
At Burzu.com, we strive to deliver your orders quickly, safely, and affordably. Below you’ll find all the details you need about our shipping process.
1. Processing Time
Order Handling: We process and prepare orders within 1–2 business days (Monday–Friday), excluding holidays.
Cutoff Time: Orders placed before 2:00 PM (GMT+0) on a business day begin processing that same day; orders after will process the next business day.
2. Shipping Methods & Delivery Estimates
Method
Estimated Delivery
Cost
Standard Shipping
5–8 business days
£4.99 flat rate
Expedited Shipping
2–3 business days
£9.99 flat rate
Next-Day Shipping
1 business day (selected areas only)
Calculated at checkout
Free Standard Shipping: Automatically applied for orders over £75.
3. International Shipping
Countries Served: We ship worldwide to most locations.
Delivery Time: Typically 10–20 business days, depending on destination and customs clearance.
Cost: Determined at checkout based on weight, dimensions, and country.
Customs & Duties: Any import taxes or duties are the customer’s responsibility.
4. Tracking Your Order
Once your order ships, we’ll email you a tracking number and a link to the carrier’s tracking page.
Tracking information may take up to 24 hours to appear.
Use the provided link or enter your tracking number at the carrier’s website to see real-time updates.
5. Address Accuracy
Please double-check your shipping address before completing checkout. If you need to correct it after ordering, email support@burzu.com immediately. We cannot guarantee changes once the order has shipped.
6. Issues & Claims
Lost or Damaged Packages: Report within 7 days of the estimated delivery date. Email support@burzu.com with your order number and, if applicable, photos of damage. We’ll work with you to replace or refund.
Delays: Carriers may experience delays due to weather, high volumes, or customs. If your delivery is late, contact us or the carrier directly with your tracking number.